Terms & Conditions

1. Introduction

1.1. These Terms and Conditions govern the use of the HOT Recharge website, mobile channels, USSD, SMS, and API services.

1.2. By using the Services, you agree to these Terms.

1.3. If you do not agree, do not use the Services.

1.4. HOT Recharge may update these Terms at any time. Continued use means you accept the changes.

2. Definitions

2.1. "HOT Recharge" means Hot Recharge (Pvt) Ltd.

2.2. "User" means any person or entity using the Services.

2.3. "Services" means all prepaid products, digital value, corporate tools, vendor tools, and APIs offered by HOT Recharge.

3. Account Registration

3.1. You must provide accurate registration information.

3.2. Corporate customers must ensure correct billing details and comply with VAT rules.

3.3. You must keep your login credentials secure.

3.4. You must not share passwords, OTPs, or API keys.

3.5. You are responsible for all activity under your account.

3.6. HOT Recharge may suspend accounts for suspicious or fraudulent activity.

4. User Responsibility for Correct Information

4.1. You are fully responsible for checking all information you enter.

4.2. For invoicing, you must ensure your name, address, VAT number, TIN, and other details are correct. These are used to create Fiscal Tax Invoices to include mandatory details, which if missing are the responsibility of the Customer. While efforts may be made to correct this, HOT Recharge are not responsible for timing and information submitted to DMS based on incomplete or incorrect customer information.

4.3. For prepaid purchases, you must ensure the correct mobile number, meter number, account number, and recharge amount.

4.4. HOT Recharge is not liable for losses caused by incorrect user input.

4.5. Transactions delivered to the details you provide are final.

5. Use of Services and Delivery of Digital Value

5.1. You may use the Services only for lawful purposes.

5.2. You may not use the Services for fraud, abuse, or illegal activity.

5.3. You must comply with all Zimbabwean laws and regulations.

5.4. HOT Recharge may restrict or suspend access if misuse is detected.

5.5. Airtime, data, tokens, and other digital value are delivered to the details you provide.

5.6. Delivery may depend on third party systems such as mobile networks or utility providers.

5.7. HOT Recharge is not responsible for delays caused by external systems.

6. Payments and Billing

6.1. Payments must be made using accepted methods.

6.2. All successful transactions are final.

6.3. Failed transactions, reversals, or refunds are handled according to HOT Recharge procedures.

7. Service Availability

7.1. HOT Recharge aims to provide 24/7 service.

7.2. No guarantee is made that the Services will be uninterrupted or error free.

7.3. HOT Recharge may perform maintenance or modify features at any time.

8. Fair Use Policy

8.1. You must not overload or disrupt the Services.

8.2. Excessive API calls, scraping, automation, or abnormal transaction volumes are prohibited.

8.3. HOT Recharge may throttle, suspend, or terminate accounts that violate fair use.

8.4. Reselling Services requires a vendor or aggregator agreement.

9. Intellectual Property

9.1. All content, software, logos, and trademarks of HOT Recharge are protected.

9.2. You receive a limited, non-transferable license to use the Services.

9.3. You may not copy, modify, reverse engineer, or misuse the platform.

9.4. Third party trademarks belong to their respective owners.

10. Privacy

10.1. HOT Recharge collects and processes data according to its Privacy Policy and complies with the Zimbabwe Cyber and Data Protection Act (Chapter 12:07).

10.2. Personal data collected through the Services is processed lawfully, transparently, and only for specified purposes.

10.3. Users have rights to access, correct, and delete their personal data as provided by the Act.

10.4. HOT Recharge does not store credentials or request sensitive information outside official channels.

10.5. By using the Services, you consent to data processing as described in the Privacy Policy.

11. Security and Fraud Prevention

11.1. HOT Recharge uses secure and encrypted channels.

11.2. HOT Recharge may block or investigate suspicious transactions.

11.3. You must report unauthorized activity immediately.

11.4. HOT Recharge implements AML/CTF controls consistent with Zimbabwean laws including customer due diligence and transaction monitoring.

12. Corporate, Vendor, and Aggregator Accounts

12.1. Additional terms may apply to corporate, vendor, or aggregator accounts.

12.2. API users must comply with authentication, rate limits, and security rules.

12.3. HOT Recharge may suspend accounts that violate operational or regulatory requirements.

13. Limitation of Liability

13.1. HOT Recharge is not liable for:

• Network outages
• Utility provider failures
• Incorrect numbers or meter inputs
• Losses from compromised accounts
• Delays caused by third party systems

13.2. Services are provided "as is" without warranties.

14. Indemnity

14.1. You agree to indemnify HOT Recharge against losses arising from misuse, fraud, or violation of these Terms.

15. Termination

15.1. HOT Recharge may suspend or terminate your account for breach of these Terms.

15.2. You may stop using the Services at any time.

15.3. Termination does not affect completed transactions.

16. Dispute Resolution

16.1. Disputes should be reported to HOT Recharge customer support.

16.2. Unresolved disputes will be referred to Arbitration in Zimbabwe or the Zimbabwean Courts.

16.3. These Terms are governed by the laws of Zimbabwe.

17. Changes to Terms

17.1. HOT Recharge may update these Terms at any time.

17.2. Updates will be posted on the website.

17.3. Continued use means you accept the updated Terms.

18. Contact

18.1. Contact details are available on the HOT Recharge website.